OT Section 75 credit card claim

Fargo99

Fargo99

Well-known member
I'm getting the run around from a well known Travel Company so I've raised an S75 claim as I paid final balance on my credit card.

Anyone done this? How long does it take?
Guess in the current climate they'll be lots of these in progress.
 
I think the response time can vary greatly, depending on the credit card provider and the nature of each claim.
Like you say, right now loads of these claims will be going in and things will be taking longer than usual.

If there's no resolution eight weeks after submitting your claim, you can refer the claim to the Financial Ombudsman - check out the link for chapter and verse (towards the end, section titled "Financial Ombudsman Service").

www.which.co.uk

Section 75 of the Consumer Credit Act - Which?

If you buy goods or services on your credit card, Section 75 can give you extra protection if things go wrong.
www.which.co.uk www.which.co.uk

I made a claim last year that went very smoothly and was paid promptly.
It was initially against Thomas Cook; the ball was in their court when they went out of business, S75 claim meant I got every penny back.
I put in a comprehensive set of documents as evidence, which might have helped to avoid any delays.
 
Toastrack said:
I think the response time can vary greatly, depending on the credit card provider and the nature of each claim.
Like you say, right now loads of these claims will be going in and things will be taking longer than usual.

If there's no resolution eight weeks after submitting your claim, you can refer the claim to the Financial Ombudsman - check out the link for chapter and verse (towards the end, section titled "Financial Ombudsman Service").

www.which.co.uk

Section 75 of the Consumer Credit Act - Which?

If you buy goods or services on your credit card, Section 75 can give you extra protection if things go wrong.
www.which.co.uk www.which.co.uk

I made a claim last year that went very smoothly and was paid promptly.
It was initially against Thomas Cook; the ball was in their court when they went out of business, S75 claim meant I got every penny back.
I put in a comprehensive set of documents as evidence, which might have helped to avoid any delays.
Click to expand...
Many thanks 👍
 
Fargo99 said:
I'm getting the run around from a well known Travel Company so I've raised an S75 claim as I paid final balance on my credit card.

Anyone done this? How long does it take?
Guess in the current climate they'll be lots of these in progress.
Click to expand...
Have you spoken to the card company? As I did this 8weeks ago and am still waiting for the claim form.. When I ring them they tell me they are busy and it will be upto 60days before they even start... Halifax mastercard
 
I have done the same today also. I will receive a form in the next few days that needs completing and returning along with email evidence that said companies are given me the run around. I've given RyanAir and SAS every chance to issue refunds but neither have and are almost impossible to contact. I added up all my current transactions waiting on refunds and it is just shy of £2K.
 
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