Anyone not had an e mail at all?

I’m hoping the BST are opening their outside office again for those ST holders who haven’t got a ticket so they can barrack those who have!🤣🤣🤣🤣
 
BFC76 said:
I have always had problems with my club e-mail and it has never been resolved to the point that I just gave up! Can't attend on Saturday anyway and can't watch on iFollow but will probably pop in next week. The club does seem to have issues with e-mails for some reason.
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Same here 🙆‍♂️
 
I had no email or no contact , been a season ticket holder for over 30 years

if I don’t go then I don’t go , it’s the luck , but getting no email for icode isn’t good , plus I have called last 15 mins and a message says , Bloomfield is shut due to Covid , so emailed then , I await an answer , but last night on the official site , it did say call up 🤷
 
They’re pretty useless aren’t they. It’s not Man Utd with 70 odd thousand season tickets and millions on their database. How hard is it to have a spread sheet with 4000 listed with their email addresses and if they’re elderly and not online a telephone number? I could cobble one together in a couple of hours. And then they don’t answer the phones either. Amateurs
 
I have eventually got one, but it was sent to my daughter's email, and was in her junk folder. They must send them out to one person for a group if they are sitting together, as she received them for both of us
 
O4tonygreen said:
Pete, check the emails for the rest of your family, it might have been sent to them, and check their junk folders too
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Gail basically has the same email as me, she's a technophobe. I see my junk folder when seeing my inbox and it notifies me of new arrivals and I tidy it down every day.

Glenn got his code, sent to grandson but I'm not in the same household so I need one as well. I know they'll be busy but it's frustrating when then tell you to ring them if you've a problem and it's just an answer machine saying everything is closed.
 
I renewed 5 season tickets and bought two more for my sons friends so under pressure to get the codes - constantly 'have you received the email with the codes Dad'😀
Lets hope I get them before school closes today🙆‍♂️
 
If people live near, and you can do, it may be worthwhile nipping to the club shop/ticket office in person.
 
no9 said:
Yep, going to have to I think 👍
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The clubs communication is a disgrace

as someone said, ticket office phone message is well out of date and unhelpful, no emails, no communication at all.

a Fleetwood season ticket holder was telling me that he gets a weekly season ticket email with offers, ticket news, team news, ect every Friday evening, BFC have a rich source of data on their customers and their spending history that other retailers would kill for yet they dont use it for even the most basic communication, what is Linton doing?
 
I got mine yesterday but brother in law didn't & as he's disabled I've had to deal with it, my guess is his account details haven't been updated to include his email address. So I've just emailed the ticket office with his address, Client ref No. & email address & asked to be copied in when it's sorted out. It doesn't really matter for tomorrow as he will watch it with us but that's not the point as we may be away sometimes.
 
I’ve got one but will I be able to go from Wyre if this lockdown is announced? I’ve seen conflicting information so far.
 
Stanah said:
The clubs communication is a disgrace

as someone said, ticket office phone message is well out of date and unhelpful, no emails, no communication at all.

a Fleetwood season ticket holder was telling me that he gets a weekly season ticket email with offers, ticket news, team news, ect every Friday evening, BFC have a rich source of data on their customers and their spending history that other retailers would kill for yet they dont use it for even the most basic communication, what is Linton doing?
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To be fair, issuing emails to Fleetwood STHs amounts to 4 sent out. They weren't picked for the pilot scheme because they couldn't guarantee 1000 being there.
 
20togo said:
Gail basically has the same email as me, she's a technophobe. I see my junk folder when seeing my inbox and it notifies me of new arrivals and I tidy it down every day.

Glenn got his code, sent to grandson but I'm not in the same household so I need one as well. I know they'll be busy but it's frustrating when then tell you to ring them if you've a problem and it's just an answer machine saying everything is closed.
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Hi Pete, It might not be linked to households, but those you are linked with on your 'network' on the season ticket/ticketing site. I linked to my daughter via the network when we bought our STHs so I could buy hers at the same time as me. Just double check all your family/network people's mails to be sure
 
Surely it would be easier if the club just sent out a code for each season ticket? If one person bought four tickets, then email that person four codes? Every individual season ticket holder is entitled to an ifollow pass. So if they did this, you could then decide whether to watch together or not.
I'm not sure how/why the club have made this so complicated? Is it just because they don't have everyone's email address?

I hate to criticise the club in such difficult times, but they also advertised on twitter a phone number that gave a recorded message about the stadium being closed, and which also provided an email address which is different to the one they advertised in the same tweet. This really shouldn't be so difficult! Hopefully for subsequent games these issues won't be recurring.
 
I think football fans in general get a poor customer service all round. Its easy to find fault but to be fair whenever ive been to them with a problem its been sorted.
Having said that you would have thought that they would have made sure they had as many email addresses as possible so they can send information or advertising out to as many people as possible.
I tried to renew my season ticket in the first couple of days and couldn't because my daughters set was linked to me. i tried for a couple of days and then sent an email to the club on the 9th. I got a call back on the 13th and they renewed my tickets over the phone. so they sorted my problem but it now means that I miss going to the match tomorrow because of the delay in being able to renew.
I also had to send an email last night as i hadn't received an ifollow code from the club about the Swindon match. My email was replied to today with my ifollow code so once again my problem is sorted.
Now as a football supported who has had a season ticket on and off for over 30 years I go out of my way to sort the problem. If i was a casual or new supporter who had these problems I might walk away.
Now whilst all that bothers me slightly and i feel the club could do better, we are in difficult times and there are bigger things to worry about. I still get to watch the match tomorrow and am excited about the new season.
I refer back to "I think football fans in general get a poor customer service all round" but whenever ive been in the club shop or ticket office I cant fault the staff and they have always sorted any problem or issue ive had. Maybe its just the club has inherited an out of date poor system and hasn't had time to resolve the issues.
 
I think they have worked pretty damned hard on this really. I had a couple of minor queries on process, and asked them to re-allocate my seat, so I've probably been a bit high maintenance as far as they were concerned. But the club and the SLO have been very professional and prompt in their dealings and I think it reflects well on them. Remember, they didn't have to put themselves forward for all this aggravation.
 
The staff in the ticket office have always been helpful in the extreme.
Apart from Bazbobs clogging up the system I think we are still suffering from antiquated IT.
 
Ticket staff were helpful today.
Glad I phoned as you cannot collect print outs at the ticket office.

I could only find a single ticket on attachment until I was advised to download. That solved it.
 
Insider said:
The staff in the ticket office have always been helpful in the extreme.
Apart from Bazbobs clogging up the system I think we are still suffering from antiquated IT.
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I’ve had a response saying I’ve got a ticket which is great news and to check my Junk e-mail. I’ve still not received it and will keep checking, so 🤞
 
oldpoultonian said:
i have had nothing from club so i looked at I follow.Thought I might have to register first but i cannot because i will be charged £10 unless I have a voucher code.Am I doing something wrong? I have emailed the club to advise I have had nothing from them
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Register on the club website, one of the packages is free, just click on that one
 
20togo said:
same here. Arrived 11:50
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2 of ours arrived at 11.50 as well, a different one arrived last night.
I did e-mail the ticket office last night and have just now received another e-mail giving all 3 codes.
I think the 11.50 one was probably generated by Ticketmaster whereas the second one has come from those hardworking people in the ticket office.
They must have some spare time now that Robbie has come off the phone. 😉
 
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Insider said:
2 of ours arrived at 11.50 as well, a different one arrived last night.
I did e-mail the ticket office last night and have just now received another e-mail giving all 3 codes.
I think the 11.50 one was probably generated by Ticketmaster whereas the second one has come from those hardworking people in the ticket office.
They must have some spare time now that Robbie has come off the phone. 😉
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Yep, I received another e-mail at 9.15pm with codes for both of us (which we had already received) in reply to my e-mail. Ticket office working late to sort out by the looks of it. Let's by appreciative of the effort they are putting in.
 
Got the code only problem is that I'm not at the same place as the other ST holder so if I want to watch it I've got to pay a tenner!
 
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