Kids season tickets

TowerPWRTrucker

Well-known member
Trying to renew my sons season ticket. Can I? Can i boll*cks
Set him up his own account gave him a new bloody number.... 😂
Tried ringing not taking calls. What a ** shambolic way to launch season tickets
 
Not trying to be funny mate but, it's the first day for season tickets being on sale. Just a chance they may be busy. Bit of patience required.
That's fine , but not to have a phone contact and rely on email, can only annoy people. Surely as a competent business, BFC should have a customer service presence on the phone as the opening of season ticket sales is not a surprise and should have been planned for
 
That's fine , but not to have a phone contact and rely on email, can only annoy people. Surely as a competent business, BFC should have a customer service presence on the phone as the opening of season ticket sales is not a surprise and should have been planned for
In normal circumstances that may well be the case, but I'd imagine they'd have fewer staff than normal in place to deal with queries.
 
In normal circumstances that may well be the case, but I'd imagine they'd have fewer staff than normal in place to deal with queries.
Not sure about that, as it will still take staff time to go through emails, when a call system would be a quicker process. I do not doubt that they may have had to make staffing adjustments at the moment, but they have given a date to go live and should not be surprised when they get frustration. As we know Football is a odd industry in that good customer service almost doesn't exist as it doesn't have to , as we are captive
 
The ticket office are always efficient.

I manged to renew mine online easily enough, but I couldn't renew my sons online. I emailed them and received a reply within 2 hours. Sadly, setting up a new account for my son as advised gave the same problems as the OP. I will ring or email them tomorrow and I bet they sort it out. They always give great service.
 
Not trying to be funny mate but, it's the first day for season tickets being on sale. Just a chance they may be busy. Bit of patience required.
As a business owner, the one thing you do is not to give the customer any excuse not to make a purchase. All it takes is for a bad experience and especially at the moment the customer just thinks **** it - away from the business on the pitch, I've yet to be blown away by this management team.
 
Agree with Maths, still awaiting a call back. Our business would be hammered for a CS response like this. Short staff maybe, but how the increase in queries and issues was not foreseen is not very good is it, all it achieves is hacking customers off, and giving an excuse to walk away. In terms of this issue, we are now no further forward. If I could contact anyone at the club I would !!
 
🙄 They probably read this thread and thought, ‘feck him’

what part of three days don’t you understand.

and what is wrong with a business having an efficient customer service, when we have all been told it was all going to be a different club once the Oystons have gone ?
 
and what is wrong with a business having an efficient customer service, when we have all been told it was all going to be a different club once the Oystons have gone ?
Don't worry pal I know two pensioners who don't buy online or email that's them goosed for buying a ST.
 
If you are experiencing difficulties online, please email tickets@blackpoolfc.co.uk with your name and best contact number and one of our staff will get back to you within three working days.

Jeez how hard is that to understand... chill and if they dont get back within 3 days complain (if u feel the need)...but I'm sure it will all be sorted. Honestly don't see the issue particularly during these difficult times
 
If you are experiencing difficulties online, please email tickets@blackpoolfc.co.uk with your name and best contact number and one of our staff will get back to you within three working days.

Jeez how hard is that to understand... chill and if they dont get back within 3 days complain (if u feel the need)...but I'm sure it will all be sorted. Honestly don't see the issue particularly during these difficult times

Three working days isn't best practice for a business but if that is what is stated, then so be it..In terms of understanding , just what are the Pool seasider pensioners meant to do ?
 
Perhaps Pool Seasider could help them .... or their family .... or their friends

DVLA and Passport Office having to fend off some whingers, too, at the moment

I’ll bet that pandemic has something to do with it
 
I did email. I'm still awaiting the phone call back. But thanks for all the comments.
Hopefully i will be able to answer the call whilst having my first two weeks off on holiday this year having worked non stop since corona kicked off and still get my early bird discount.

Sorry for wanting to give my hard earned cash to the club and trying to support Simon saddler in making the club better. I really don't understand why they would expect children to have thier own accounts set up. And why they wouldn't have foreseen an influx in inquiries on the day/week they launch next seasons STs.
 
Some people just enjoy moaning! Ticket office staff are brill these days and always phone you back if you ask! Sarah appears to run a good ship - give them all a bit of slack guys!
 
Some people just enjoy moaning! Ticket office staff are brill these days and always phone you back if you ask! Sarah appears to run a good ship - give them all a bit of slack guys!
And therein lies the problem. Always phone back if you ask them? That’s good of them. Has anyone actually thought that when someone is paying £300 for goods that in all likelihood they may never receive that they have the courtesy to actually answer the phone when you ring them?
 
Genuine question on behalf of a very prominent Pool fan who I spoke to yesterday. He wants to renew his season ticket but wants to pay cash...nobody is answering the phone nobody is in ticket office...what are his options??
 
And therein lies the problem. Always phone back if you ask them? That’s good of them. Has anyone actually thought that when someone is paying £300 for goods that in all likelihood they may never receive that they have the courtesy to actually answer the phone when you ring them?
What if all the staff available are already on calls? Hire more staff? Pay extra wages which could be spent on the team? All because people are impatient and expect everything to be done now?

edit: just to add... if people are walking away from buying a season ticket cos they have to wait 3 days for a response then they're the kind of "fans" that are just using it as an excuse not to buy one in the first place.
 
Just got a call back from Laura in the ticket office, about 24 hours after I emailed them with the query, who dealt with my son's season ticket renewal quickly and professionally.
 
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